Information

FAQ

• Where is the store based?

  Vienna, Austria

  
  

• WHERE CAN I CONTACT YOU?

  Please email me at [email protected]

  
  

• VXXXVY'S STORY

  Hello! ♥
  My name is Denise and I’ve been designing jewelry since 2014. During the pandemic, I decided to focus on creating high-end, long lasting jewelry – thus, VXXXVY was born. Through my training in fashion school, I specialized in incorporating chainmail – linking dozens of individual metal ringlets -- into VXXXVY’s designs. This results in a form of time-intensive craftsmanship that gives each VXXXVY piece its own, unique elegance.

  
  

• PRODUCT CARE

  Stainless steel jewelry will not rust, tarnish or leave green stains, but following these steps will ensure the longevity of your jewelry.

  • Clean with mild liquid soap, lukewarm water and microfiber cloth.
  (Jewelry pieces including aluminum or zinc alloy parts should be cleaned with just a damb microfiber cloth!)
  • Avoid any harsh chemicals.
  • Bleach and chlorine can damage the surface of stainless steel metal, it is best to remove any jewelry before swimming in chlorinated pools.
  • Due to potential tangling, the (Spikey) Circular Barbell Choker should be stored on a flat surface or on a hook. In case of tangling, place the choker on a flat surface and gently detangle it.

  
  

• CAN THE PIERCINGS ON SOME OF THE JEWELRY PIECES BECOME LOOSE AND FALL OFF?

  The piercing balls on all jewelry pieces are attached with a technique so they won't fall off!
  I check the piercings on every order before I package and ship them to make sure they are secure!
  I still advice to handle your new jewelry with care!

  Orders before September 2023, include jewelry where I haven't used this technique so in case your piercings fell off, just sent me an email with your name and order number, so we can figure out a solution!

  
  

• DOES YOUR JEWELRY CONTAIN NICKEL?

  All pieces are made from 316L and/or 304L stainless steel. Both contain miniscule amounts of nickel, which qualifies them for use in hypoallergenic jewelry. 316L stainless steel is commonly used in surgical instruments and other medical equipment. It could still trigger an allergic reaction.

  The anodized Aluminum used in a few jewelry pieces is entirely nickel-free.

  The description of each item notes any non-stainless steel metal used in the crafting process.

  
  

• WHAT IS A PRE ORDER ITEM?

  Preorder means it can take up a few weeks for your order to be made and shipped. More information can be found in the description of those items.

  
  

• Do you accept orders placed outside of the US?

  Yes, I do ship worldwide.

  
  

• WHY ARE SHIPPING COSTS TO MY COUNTRY SO HIGH (OVER $ 1,000)?

  Because it is a country I currently can not ship any packages to.

  If you live in the UK, I only take orders through my Etsy shop.
  https://vxxxvy.etsy.com

  
  

• WHAT IS THE CANCELATION POLICY?

  I will only accept cancelations before an order is shipped.
  If your order is on its way, there is no possibility to cancel it.

  
  

• SHIPPING ADDRESS NOTICE

  Please make sure you provide the correct email address and postal address.

  If any packages are returned due to an incorrect address, I will contact you through the provided email address.

  If you do not reply, I will not reship your order and you will only get the payment without shipping costs refunded.

  If your address changes before your order is shipped, please contact me as soon as possible at [email protected]

  
  

• How long will it take to receive my order?

  All items are handmade and crafted, so expect 1 to 3 business days for your order to be made and shipped. Once shipped it can take up to 4 weeks to arrive depending on your location.

  Austria: 1 - 2 days
  Europe: 2 - 25 days
  Worldwide: 6 - 15 days

  All orders within Austria & outside Europe are insured and contain a tracking number!
  Default shipping within Europe is not tracked nor insured and you need to add the tracked shipping item to your order for insured shipping and a tracking number.

  If you live in Europe and you chose the non-tracked & non-insured shipping method, I'm not responsible for any lost or damaged items/packages.

  
  

• CUSTOM TAXES AND DUTIES

  All international customers (outside the EU) are responsible for custom taxes incurred on delivery.

  
  

• CAN I PICK UP MY ORDER IN VIENNA?

  Yes, but before you place an order, email me at [email protected]

  
  

• I DO NOT HAVE PAYPAL NOR A CREDIT CARD. CAN I STILL ORDER?

  If you live in Vienna or you are able to pick it up in Vienna, you can email me at [email protected]

  You can check out my etsy store for more payment options as well.
  https://vxxxvy.etsy.com

  If there is no possibility for you to be in Vienna or there is no suitable payment method on Etsy either, then there is no other option possible, I am sorry.

  
  

• DO YOU DO CUSTOM ORDERS?

  Yes, I do. Please email me your idea at [email protected] and I will try my best to realize it.

  For cancellation of your order, please email me to make sure that your order has not been made yet.

  
  

• CAN I BORROW YOUR JEWELRY FOR AN OCCASION OR PHOTOSHOOT?

  Yes, if you want to borrow any of my jewelry pieces for a photo shoot,
  video shoot or any kind of performance, please email me at [email protected]

  In your email, please include
  • Moodboard
  • Description of the project
  • How the jewelry will be used
  • Time
  • Location

  If you do not have a pull letter, I will need you to sign a contract before lending you my jewelry.

  If you want a custom piece, a fee will be required since it is additional work.

  Important: It is free of charge only within Vienna, Austria. If you are outside of Vienna, I charge a deposit which will be fully payed back as soon as you have returned the borrowed pieces in their original state. You must cover tracked shipping costs.

  
  

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  
  

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  
  

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.